Terms of service

Terms & Conditions

Last Updated: March 16, 2026

Welcome to Gloss Glam. These Terms and Conditions govern your use of our website located at www.glossglam.uk and the purchase of products from our online store.

By accessing or using our website, you agree to comply with and be bound by these Terms.

1. About Us

This website is operated by Gloss Glam. Throughout the site, the terms “we”, “us”, and “our” refer to Gloss Glam.

We offer lingerie, intimate apparel, and related products for sale through this website.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You are using the website with permission from a parent or legal guardian

You agree to provide accurate and complete information when placing orders.

3. Products and Availability

All products listed on our website are subject to availability.

We reserve the right to:

  • Limit quantities purchased per order

  • Discontinue products at any time

  • Change product descriptions or pricing without notice

We make every effort to display products accurately, but colours may vary depending on your device screen.

4. Pricing and Payments

All prices are listed in GBP and include applicable taxes unless stated otherwise.

We accept payment via secure third-party payment providers.

By placing an order, you agree that:

  • Your payment details are valid

  • You are authorized to use the payment method provided

If payment fails or is declined, we may cancel the order.

5. Orders

When you place an order:

  • You will receive an order confirmation email

  • This email confirms receipt of your order but does not guarantee acceptance

We reserve the right to cancel orders if:

  • Payment cannot be verified

  • Fraud or unauthorized activity is suspected

  • Items are unavailable

6. Shipping

Shipping times and costs are provided during checkout.

Delivery times are estimates only and may vary depending on:

  • Location

  • Shipping carrier

  • Customs processing

We are not responsible for delays caused by shipping carriers or customs authorities.

7. Returns and Refunds

All returns and refunds are governed by our Return & Refund Policy.

Due to hygiene reasons, certain lingerie items may not be eligible for return.

Please review our Return Policy before making a purchase.

8. Intellectual Property

All content on this website, including:

  • Logos

  • Images

  • Product descriptions

  • Text

  • Graphics

is the property of Gloss Glam and is protected by copyright and intellectual property laws.

You may not copy, reproduce, or distribute any content without written permission.

9. User Conduct

When using our website, you agree not to:

  • Use the website for illegal purposes

  • Attempt to gain unauthorized access to the website

  • Interfere with the security or operation of the website

  • Upload malicious software or harmful content

10. Limitation of Liability

To the fullest extent permitted by law, Gloss Glam shall not be liable for:

  • Indirect or incidental damages

  • Loss of profits

  • Loss of data

  • Any damages resulting from the use of our website or products

Our total liability shall not exceed the amount paid for the product purchased.

11. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you agree to the collection and use of information as described in our Privacy Policy.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, policies, or practices of third-party websites.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes will take effect immediately upon posting on the website.

Your continued use of the website means you accept the updated Terms.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England. 

Any disputes arising from these terms will be handled by the courts of that jurisdiction.

15. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Email: gloss.glamsilk@gmail.com
Website: www.glossglam.uk