Shipping policy
Shipping Policy
Last Updated: March 16, 2026
At Gloss Glam, we aim to process and deliver your order as quickly and discreetly as possible.
1. Order Processing
Orders are typically processed and dispatched within 1–3 business days.
Processing times may be longer during:
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Sales
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Holidays
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High order volume periods
Once your order ships, you will receive a shipping confirmation email with tracking information.
2. Shipping Methods and Delivery Times
Estimated delivery times:
Standard Shipping
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UK: 2–5 business days
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Europe: 5–10 business days
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International: 7–15 business days
Express Shipping
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UK: 1–2 business days
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International: 3–7 business days
Delivery times may vary depending on location and carrier delays.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
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Delivery location
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Package weight
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Selected shipping method
We may offer free shipping promotions from time to time.
4. Discreet Packaging
For privacy, all orders are shipped in discreet packaging with no visible branding or product details.
Your billing statement will also appear as Gloss Glam.
5. International Shipping
For international orders:
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Customers may be responsible for customs duties, taxes, or import fees
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These fees are determined by the destination country
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We are not responsible for customs delays
6. Lost or Delayed Packages
If your package is delayed or lost:
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Check the tracking information
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Contact the shipping carrier
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Contact our support team if the issue continues
We will assist in resolving the issue where possible.
7. Incorrect Shipping Address
Customers are responsible for providing the correct shipping address.
If an incorrect address is provided:
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We may not be able to retrieve the package
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Additional shipping fees may apply
8. Contact Us
If you have any questions about shipping, please contact us.
Email: gloss.glamsilk@gmail.com